Customer Service Practitioner Insight Session

This insight sesssion is designed for potential apprentices, line managers and apprentice leads to discover more about these apprenticeship programmes.

What you’ll gain from this session:

✅ Understand the components of an apprenticeship programme and what is involved

✅ Details of the Information Customer Service Practitioner Level 2 programme including the delivery model, learning outcomes and the benefits of successful completion

✅ The roles and responsibilities that are expected of the apprentice, the skills coach, the specialist trainer and line managers

✅ What activities can count and contirbute towards 20% off the job

✅ Next steps for eligibility checks and the application process.