Customer Service – Representative

What's included:

• Grab an enrolment letter as a gift!
• Eligibility to earn a CPD & QLS endorsed certificate.
• Fully Online Recorded Class
• 24/7 & Lifetime Access
• Online support
• No hidden fees

The role of a customer service representative is central to maintaining strong customer relationships and ensuring satisfaction across industries. This course provides a thorough understanding of the responsibilities and skills required to succeed as a representative. From handling enquiries and resolving complaints to maintaining professionalism, learners will build a solid foundation in customer service best practices. The training covers communication techniques, conflict management, and the importance of empathy in every representative’s role.

Becoming an effective customer service representative involves mastering clear communication and problem-solving while adapting to different customer needs. This course highlights key principles of being a representative who can manage multiple customer scenarios with confidence. By the end, you will have the knowledge to act as a reliable, professional representative who contributes positively to any customer-focused environment.

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Learning Outcomes

• Demonstrate effective communication skills as a customer representative.
• Manage customer complaints professionally and calmly as a representative.
• Apply problem-solving techniques in representative interactions with customers.
• Understand the role of a representative in maintaining customer satisfaction.
• Develop confidence to act professionally as a customer service representative.

Who is this course for?

• Individuals aiming to become customer service representatives in various sectors.
• Employees seeking to improve their skills as customer service representatives.
• Managers looking to train new staff in representative responsibilities.
• Professionals wanting to enhance communication skills as representatives.
• Anyone interested in working as a customer service representative.

Career Path

• Customer Service Representative – £20,000 average salary.
• Customer Support Specialist – £22,000 average salary.
• Call Centre Representative – £19,000 average salary.
• Help Desk Representative – £21,000 average salary.
• Sales Support Representative – £23,000 average salary.
• Client Relations Representative – £24,000 average salary.