Customer Service Skills Online Course

The Customer Service Skills Online Course gives you the tools to handle customers with care, calm, and clarity. You will learn how to speak clearly, solve problems fast, and leave a good impression every time. We also include Microsoft Word and Excel training to boost your office and tech skills. If you want to grow in any role that works with people, this course helps you build strong habits and smart skills.

Course Curriculum

✓ Customer Service

✓ Customer Service Basics

✓ Customer Service Skills

✓ Microsoft Word

✓ Microsoft Excel

(Learn more about this online course)

Learning Outcomes

By the end of this course, you will:

• Understand what great customer service looks like.
• Communicate clearly and politely with all customers.
• Listen well and respond with confidence.
• Handle complaints in a calm, helpful way.
• Stay positive and professional at all times.
• Learn how to deal with difficult people.
• Use Microsoft Word for letters, forms, and notes.
• Use Microsoft Excel to keep track of data.
• Improve your time and task management.
• Build a strong base for any job involving people.

Who is this course for?

This course is for anyone who works with people or wants to start a career in customer service. Whether you're in a shop, office, call centre, or online role, the skills in this course will help you connect with customers and grow your confidence.

Eligibility Requirements

You need basic reading and computer skills. No job experience is needed.

Career Path

After this course, you can apply for jobs such as customer service advisor, receptionist, front desk officer, call centre agent, or office assistant. The skills you learn also support growth into team leader or supervisor roles.