Customer Service Starter: CRM, Communication & Problem Solving Skills

This course equips learners with the skills needed to provide outstanding customer service while effectively managing client interactions. Participants will explore techniques to communicate clearly, resolve issues promptly, and foster positive relationships with customers. The course emphasizes practical exercises to ensure learners can apply concepts immediately in professional settings.

Learners will gain insight into key areas such as CRM usage, problem-solving strategies, effective conversation techniques, and understanding non-verbal communication. The programme also focuses on handling challenging situations, navigating difficult discussions, and enhancing customer satisfaction through thoughtful and professional engagement.

Enrol now to develop your customer service expertise and elevate client interactions in any workplace. By completing this course, learners will confidently handle inquiries, manage conflicts, and improve overall customer experiences. These skills provide a strong foundation for careers in call centres, customer support, front-line service roles, and any profession requiring exceptional client communication and problem-solving abilities.

Courses Included in this Customer Service Starter: CRM, Communication & Problem Solving Skills Bundle

• Course 01: Call Centre & Customer Service Training Course
• Course 02: Certificate in Workplace Communication Skills
• Course 03: Master Yourself in Talking with Strangers
• Course 04: Dealing with Difficult Conversations
• Course 05: Body Language and Gesture Training
• Course 06: Conversation Virtually with Anyone
• Course 07: Effective Communication Skills

What You Will Learn

• Understand principles of professional customer service and client management
• Develop effective verbal and non-verbal communication skills
• Manage difficult conversations and resolve conflicts confidently
• Apply CRM techniques for efficient customer relationship management
• Conduct virtual conversations professionally with clients or colleagues
• Interpret body language to enhance communication effectiveness
• Improve customer satisfaction through problem-solving and active listening
• Build rapport and trust with diverse customer groups

Who Should Take This Course

• Beginners entering customer service or call centre roles professionally
• Office staff handling customer enquiries or support tasks
• Sales or marketing professionals wanting to improve client interactions
• Freelancers managing customer-facing communications for clients
• Career changers entering service-oriented industries or business operations
• Students aiming to develop workplace communication and problem-solving skills
• Customer support agents seeking to enhance virtual conversation skills
• Professionals improving confidence in handling difficult or challenging clients

Career Path

• Call Centre Agent (£19,000 to £27,000)
• Client Support Executive (£20,000 to £30,000)
• Customer Relations Coordinator (£22,000 to £32,000)
• CRM Support Specialist (£23,000 to £35,000)
• Customer Service Team Leader (£25,000 to £38,000)
• Customer Service Assistant (£18,000 to £24,000)

Course Format

• Short, easy-to-follow video lessons
• Step-by-step tutorials
• Quizzes and practical exercises
• Downloadable resources: templates, worksheets, and cheat sheets
• Project-based learning for hands-on experience

Certificate

After successfully completing the final assessment, you will receive a CPD-accredited Certificate of Achievement.The PDF certificate is completely FREE and will be sent to you immediately via email.If you prefer a printed hard copy, you can order one for £15.99, which will be delivered to your doorstep by post.