£100

Customer Service - Thurso 6th October

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£100

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North Highland College

Ormlie Road

Thurso

KW14 7EE

United Kingdom

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Event description
This course will cover the fundamentals of customer service and can be tailored for your industry.

About this event

Excellent customer care has always been a pillar of business success, but in today’s era of public review websites (TrustPilot, TripAdvisor) and social media, it has never been more important to project a sincere and attentive brand image.

Your employees represent your business, and if they aren’t delivering the very best customer care, this can rapidly damage your reputation. Did you know it is five times cheaper on average to get repeat business from excellent customer care, than it is to win new business through sales and marketing?

This course has been designed to provide the foundations for commercial success by delivering excellence in customer service.

The course comprises of four engaging workshops providing actionable information to help you understand how to stand out in the market by providing a great customer experience.

You will be able to confidently deal with a range of customer interactions and meet customer needs and expectations in order to improve the business.

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Date and time

Location

North Highland College

Ormlie Road

Thurso

KW14 7EE

United Kingdom

View Map

Refund policy

Contact the organiser to request a refund.

Eventbrite's fee is nonrefundable.

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Organiser North Highland College UHI

Organiser of Customer Service - Thurso 6th October

North Highland College UHI is one of thirteen academic partners and research centres that make up the University of the Highlands and Islands. This unique partnership allows us to deliver further and higher education programmes, as well as commercial courses at our campuses in Thurso, Halkirk, Dornoch and Alness.

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