This is a level 2 accredited qualification designed for all learners working or preparing to work in a customer service role or where using the telephone is part of their role. The course covers the principles of customer service including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers. It is an intense course and requires a minimum of 6 hours attendance. There is a short multiple choice test at the end.

If you are booking under the concession ticket price (for those in receipt of any benefit other than child benefit) you will also need to bring evidence of your benefits.

If you have any special needs such as dyslexia or English as a second language, then please let us know in advance, and we can make appropriate adjustments (for example, extra time, a paper in your own language, or arrangements to have the course test read to you).

Unfortunately the course are not suitable for children to be present, therefore if you have children, you will need to make alternative care arrangements for them.

Photo ID is required.