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Walsall College

Littleton Street West

Walsall

WS2 8ES

United Kingdom

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This course is delivered by Walsall College:-

To enable learners to understand:-

  • Know how to deliver good customer service
  • Know different communication methods
  • Know how to provide good custeomr service in line with organisational procedures
  • Know how to effectively deal with customer queries, problems and complaints

The learner will be able to go back to their workplace and:-

  • Be confident when delivering good customer service
  • Understand the different communication methods used to deliver good customer service
  • Understand their own customer service policies
  • Be able to respond confidently to customer queries, problems and complaints

  • Under the EU funding rules, eligibility will be checked before the course commences
  • People currently undertaking a modern apprenticeship are not eligible for this funded course
  • Your business must be based in the Black Country to be eligible for this course
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Date and Time

Location

Walsall College

Littleton Street West

Walsall

WS2 8ES

United Kingdom

View Map

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