Customer Service Training Course

This comprehensive Customer Service Training course is designed to equip learners with essential skills and knowledge to excel in delivering exceptional customer experiences. Focused on building strong communication, problem-solving, and interpersonal skills, this course covers every facet of customer service, from attitude development to handling difficult situations. Through practical modules, participants will learn to understand customer needs, provide effective service in person, over the phone, and electronically, and develop strategies to generate repeat business. Emphasizing real-world applications, the course also teaches how to recover dissatisfied customers and recognize when escalation is necessary. Whether you are new to customer service or seeking to refine your expertise, this training provides the foundation to become a customer service professional.

Learning Outcomes

• Develop a positive attitude essential for customer service success.
• Identify and address diverse customer needs effectively and promptly.
• Apply communication skills across in-person, phone, and electronic platforms.
• Manage difficult customers and resolve conflicts with confidence.
• Recognize when to escalate customer issues to appropriate personnel.
• Build strategies that encourage repeat business and customer loyalty.

Course Link: Customer Service Training Course

Course Curriculum

Module 01: Who We Are and What We Do

Understand the role and impact of customer service in business.

Module 02: Establishing Your Attitude

Learn the importance of a positive and professional customer attitude.

Module 03: Identifying and Addressing Customer Needs

Master techniques to recognize and fulfill customer expectations effectively.

Module 04: Generating Return Business

Explore strategies to encourage repeat customers and long-term loyalty.

Module 05: In-Person Customer Service

Develop skills for face-to-face customer interactions and service delivery.

Module 06: Giving Customer Service over the Phone

Enhance telephone communication skills to assist and satisfy customers.

Module 07: Providing Electronic Customer Service

Learn best practices for email, chat, and social media customer support.

Module 08: Recovering Difficult Customers

Acquire methods to de-escalate and resolve conflicts with unhappy clients.

Module 09: Understanding When to Escalate

Identify situations requiring escalation to supervisors or specialized teams.

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Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.