Customer Service Training Course

What's included:

• Grab an enrolment letter as a gift!
• Eligibility to earn a CPD & QLS endorsed certificate.
• Fully Online Recorded Class
• 24/7 & Lifetime Access
• Online support
• No hidden fees

In any industry, customer service is often the difference between a one-time buyer and a loyal client. This Customer Service Training Course offers focused insight into how communication, tone, and consistency impact customer behaviour and brand perception. It takes a measured approach to helping you respond professionally to customer needs, manage expectations, and keep service standards high—whether you're dealing with complaints, enquiries, or repeat business.

With an emphasis on clarity and professionalism, the course explores how customer service can support retention, resolve friction, and build trust. You’ll study customer behaviour, explore response frameworks, and learn how to manage difficult conversations without losing composure. Whether you’re new to customer service or aiming to refine your techniques, this course outlines the strategies that help people handle queries efficiently and represent businesses with confidence.

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Learning Outcomes:

• Learn how to handle customer service interactions professionally.
• Improve response quality across customer service channels.
• Understand how tone affects customer satisfaction and loyalty.
• Explore conflict resolution strategies in customer service settings.
• Study how customer service influences business reputation and trust.

Who is this course for?

• Individuals starting a career in customer service environments.
• Staff handling customer queries via phone, email, or chat.
• Retail and hospitality workers delivering daily customer service.
• Team leaders looking to improve service performance.
• Business owners managing small teams with customer contact.

Career Path & Average UK Salaries:

• Customer Service Advisor – £22,000 average annual salary
• Call Centre Agent – £21,000 average annual salary
• Customer Service Supervisor – £26,000 average annual salary
• Client Relations Assistant – £24,000 average annual salary
• Customer Experience Officer – £28,000 average annual salary
• Service Desk Coordinator – £27,000 average annual salary