Welcome to our online event where we will dive deep into the world of customer service training for professional organisations!
Join us for a dynamic and interactive 3-hour session filled with valuable insights and practical tips on how to enhance your customer service skills. Our expert trainers will cover essential topics designed to equip you with the knowledge and tools to excel in customer interactions. Don't miss this opportunity to level up your customer service game! Register now to secure your spot.
Modules include:
- Key Principles of Customer Service
- Meeting Customers' Needs and Expectations
- Behaviour and Interpersonal Skills, Body Language
- The Importance of Listening & Effective Communication
- Responding to Problems or Complaints and Any Specific Areas of Concern to the Management
Learning Outcomes:
Upon completion of this 3-hour online training, participants will be able to:
- Understand and apply core customer service principles.
- Effectively identify and meet customer needs and expectations.
- Enhance interpersonal and communication skills, including body language.
- Utilize active listening for better customer understanding.
- Confidently handle complaints and resolve problems efficiently.
- Contribute to an exceptional customer service culture.
