£150

Customer Service Training - London

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Stone King LLP

91 Charterhouse Street

London

EC1M 6HR

United Kingdom

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Event description

Description

This course is aimed at our members who want training on the key elements of customer service and aim to develop a positive service culture within their shop.

What will I be trained on?

Who are your customers? Identify who comes into your shop, why a service culture is needed in the store, and the importance of customer service to your charity’s mission.

What is your customer service? Differentiate between customer service and the ‘customer experience’, establish what your vision and values are and how they are incorporated into your customer service, and consider the implications and negative impact of poor customer service.

How do you communicate with customers? Build rapport, understand body language and comfort zones, learn different types of questioning styles, understand active listening, and know how to deal with aggression.

Where are the boundaries? Consider why you should develop personal and professional boundaries when delivering customer service. Understand where these are and how to maintain them.


Who should attend?

This course is ideal for anyone who is looking to develop their charity shop(s) customer service. The course will also be suitable for anyone involved in customer-facing roles such as van/delivery drivers service or those running a shop café.


When does it run till?

Each course will run from 10am until 4.15pm, with registration from 9.30am. Lunch and refreshments are included with every booking.


You can attend a one day training course for only £125 + VAT, with an expert trainer and a small group of delegates.

We are also able to offer a small number of bursary places on the course reducing the ticket price to £62.50 plus VAT. These places are aimed at charities who have five or fewer charity shops.


Non-Members of the Charity Retail Association:

We also have non-member rates for attending the training. Please contact us for further details.

Numbers are very limited for this day in order to ensure attendees get the most out of the training, and therefore we advise members to book early to avoid disappointment. Charities can register multiple delegates should they wish.

Catering changes in 2020

In our efforts to go green, all Charity Retail Association events will be 100% vegetarian-catered by default. You are still very welcome to opt for a meat/fish-option so please make sure this is noted in the dietary requirements section when booking, alongside any other dietary requirements you may have.


Payment: Should you wish to be invoiced, please change the payment method to 'Pay by Invoice'.

Cancellation Policy: Details of our Cancellation Policy for all training, networking events and conference can be viewed here.

If you have any questions, please contact Alex Angelakis at alex@charityretail.org.uk or call the team on 0300 030 1088.

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Date and Time

Location

Stone King LLP

91 Charterhouse Street

London

EC1M 6HR

United Kingdom

View Map

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