Customer Service Training Online Course

Exceptional customer service isn't just about solving problems—it’s about understanding the unique needs of every customer, including those with learning disabilities. This in-depth Customer Service Training course is designed to equip you with the skills, awareness, and sensitivity required to offer inclusive, respectful, and effective support.

Whether you're in retail, healthcare, education, or any customer-facing role, this training helps you understand learning disabilities and empowers you to deliver compassionate, compliant, and consistent service.

By combining real-world scenarios, case studies, interactive assessments, and professional customer service strategies, you'll develop the emotional intelligence and communication expertise to handle any situation with confidence and empathy.

Learning Outcomes

1. Understand customer service principles and learning disability awareness.
2. Develop inclusive communication strategies with every type of customer.
3. Learn to resolve complaints with empathy and professionalism.
4. Build meaningful customer relationships through active listening techniques.
5. Master problem-solving over the phone with calm and clarity.
6. Implement service improvements based on customer feedback insights.

Course Link: Customer Service Training

Course Curriculum

Module 01: Introduction to Customer Service

• What is customer service?
• Customer service for people with learning disabilities
• The role of service staff in accessibility
• Impact of positive customer interactions

Assessment Module 01

Module 02: Characteristics of Good Customer Service

• Patience, empathy, and emotional intelligence
• Listening skills and clear communication
• Respecting diversity and neurodiversity in customers
• Importance of consistency in service delivery

Assessment Module 02

Module 03: Customer Relationship Management (CRM)

• Building customer trust and loyalty
• CRM strategies tailored for disabled customers
• Using feedback to improve inclusivity
• Respectful follow-up communication

Assessment Module 03

Module 04: Communicate with Customers

• Verbal and non-verbal communication cues
• Speaking clearly and actively listening
• Supporting customers with speech or processing difficulties
• Using simple language and checking understanding

Assessment Module 04

Module 05: Handling Customer Complaints

• Remaining calm during difficult conversations
• Understanding complaints from people with learning difficulties
• Resolving disputes with emotional sensitivity
• Following formal complaint resolution procedures

Assessment Module 05

Module 06: Problem Solving Over Phone

• Speaking slowly and using friendly tone
• Techniques for managing stressful calls
• Offering reassurance to anxious customers
• When to escalate calls to specialists

Assessment Module 06

Module 07: Improving Customer Service

• Using insights from customer behavior data
• Evaluating service delivery metrics
• Adapting to changing customer expectations
• Continuous learning in inclusive service practices

Lifetime Membership to 2500+ Courses

Link: Lifetime Premium Membership

Our Prime Learners will Get:

• Instant, Unlimited & Lifetime Access to 2500+ Courses
• Unlimited Free Accredited Certificates
• Access to All Career Certificate Bundles
• Free Student ID card & Many More

Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.