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Customer Service Training

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Online Event

Event description
The fundamental elements of excellent customer service

About this Event

A two-hour online workshop that covers the fundamental elements of excellent customer service. Attendees have an opportunity to discuss their own example scenarios and explore ways of handling issues that may arise with an experienced trainer.

Objectives:

  • Understand who your customers are and what they want
  • Reflect on our own communication and use techniques to better communicate
  • Use some basic techniques to understand and handle conflict

Location

Online Event

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