Question 1

Is this course for beginners?

Accepted Answer

Yes. This course is designed for both beginners and experienced professionals. Whether you are new to a customer-facing role or want to refresh and enhance your current skills, this course provides practical and actionable knowledge.

Question 2

What are the course accreditations?

Accepted Answer

The course is accredited by both UK CPD and KHDA, ensuring a high-quality, internationally recognized certification.

Question 3

When will I receive my certificate?

Accepted Answer

Your certificate will be issued within 3 weeks after you successfully complete the course.

Question 4

What is the cancellation policy?

Accepted Answer

Please note that the course fee is non-refundable. If you are unable to attend, we may be able to offer a transfer to a future course date, subject to availability.

Question 5

What happens if the minimum number of participants is not met?

Accepted Answer

This course requires a minimum of 5 confirmed learners to proceed. If we do not reach this number, you will be notified promptly and will be offered the option to transfer to a future course

Question 6

What's the difference between the online and in-person formats?

Accepted Answer

The content and learning outcomes are the same for both formats. The online course is delivered live via Zoom while the in-person course is held at our specified training location. Both formats are highly interactive.

Question 7

Can I book this course for my company or team?

Accepted Answer

Yes. We offer special rates for corporate bookings and can customize the training to fit your team's specific needs. Please contact us directly at info@zenpd.ae to learn more.

Customer Service Training

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