£76.55

Customer Service Webinar: Learn to be world-class

Event Information

Share this event

Date and Time

Location

Location

Warrington

Warrington

United Kingdom

Refund Policy

Refund Policy

No Refunds

Event description

Description

Customer Service Webinar Series


Overview

Learning doesn’t stop when we leave school. There’s a saying that we learn something new everyday, but how many of us are conscious of this fact?

When you conscientiously listen with the intention of learning from what is being said, you can gather so much information from your customers. They tell us everyday what they like, don’t like and expect. This webinar will teach participants how to use this information to help them meet or even exceed customer expectations.

Learn to be world-class is part of a series of 12 online webinars focused on the critical elements of efficient and effective customer service. Each one lasts for just 60 minutes with a maximum of 6 participants, and is designed to be interactive and encourage the behaviours of exceptional customer service.


Who is it for?

  • Front line employees who play an important role in the success of your business.

  • Colleagues who want or need to make a positive impact on your customers each and every time they interact with them.

  • Leaders who want to renew their and their team’s focus on taking exceptional care of their customers.

What you will learn

  • Consider what information you have been given or received from your customers that you may not be consciously aware of.

  • Tools to be proactive in gaining information from customers with the intention of improving their experience or your product.

NB. Leaders are encouraged to be proactive in listening to customer-facing colleagues who attend this session and to learn from their experiences.

Multiple booking discounts

A discount is available to organisations that wish to book 3 or more places on this webinar. Please contact the organiser sally.prescott@zflltd.com for more information.

Meet your trainer

Sally Prescott is Founder and Director of Zest for Life Ltd. Having worked in the hospitality industry for the past 26 years Sally comes with rich and proven skills, experience and knowledge that spans the international world of five-star service. Through strong client relationships and an exceptional track record, she has helped drive profitability and success for leading hotels and hospitality businesses that include names such as the Jumeirah Carlton Tower and Jumeirah Lowndes, London, The Grosvenor Hotel, AMBA Hotel Charing Cross and The Savoy.

Share with friends

Date and Time

Location

Warrington

Warrington

United Kingdom

Refund Policy

No Refunds

Save This Event

Event Saved