£195

Customer Service Workshop: Exceeding Expectations

Event Information

Share this event

Date and Time

Location

Location

Birmingham

Birmingham

United Kingdom

View Map

Friends Who Are Going
Event description

Description

Workshop Summary

The provision of a reliable and effective customer care service is the lifeblood of every business. Regardless of your role, anything you can do to strengthen the customer relationship will ultimately benefit you and the business in a number of ways.


What will you learn?

By the end of this course you will be able to:

* Define the factors of ‘exceptional customer service’

* Understand the consequences of poor service

* How to communicate effectively to the customer

* How to use the telephone

* Handle difficult situations


Workshop Content

Upon completion of this workshop, you will understand the importance of customer care to you and the business you work for and learn a range of skills and techniques for managing customer care more effectively.

* Importance of ‘first impressions’

* Factors of good and bad communication

* Telephone skills

* Active listening skills

* Effective questioning techniques

* Voice impact

* Handling complaints

* Dealing with difficult situations

* Assertive behaviour


Testimonial

“Some great tips and focus areas to improve my customer relationship skills – highly recommend this workshop"



Other related workshops that may be of interest include:

> Who Cares Wins

FAQs

How can I contact the organiser with any questions?

If there's something we haven't included or you'd like to know more about membership, please visit www.zing365.co.uk or email us at events@zing365.co.uk and we will come back to you within 24 hours.

What's the refund policy?

You can cancel a booking for an event as a Gold or Silver member of Zing365 as follows;

  • Cancel 10 working days or more before the event - You are permitted to transfer to an alternative event as part of your membership sessions.
  • Cancel less than 10 working days before the event and the event counts as one of your membership sessions.

No refunds or transfers will be given for non-attendance.   

You can cancel a booking for an event as a fee paying attendee, to include Zing365 Bronze members as follows;

  • Cancel 28+ days before the course - Full refund of course fee or option to transfer to an alternative event
  • Cancel 11-28 days before the course - 75% of course fee will be refunded or option to transfer to an alternative event
  • Cancel 1-10 days before the course - No refund will be permitted and you are unable to transfer to an alternative event

No refunds or transfers will be given for non-attendance.   

Share with friends

Date and Time

Location

Birmingham

Birmingham

United Kingdom

View Map

Save This Event

Event Saved