Enhance your customer service skills through a blended learning package including, distance learning, classroom delivery and industry visits through the Brunel workforce apprenticeship programme.
Apprenticeships can offer you a new route to gain qualifications and training to support your professional development. On this webinar, you will get an overview of how apprenticeships work, eligibility to join and the benefits of undertaking a customer service apprenticeship programme.
Our programmes include:
Customer Service Practitioner – Level 2 Delivered by SEETEC
Customer Service practitioners demonstrate excellent customer service skills and behaviours
Knowing your customers
Your role and responsibilities
Customer experience
Dealing with Conflict and Challenge
Presentation – dress code and professional language
Customer Service Specialist – Level 3 Delivered by SEETEC
Become an advocate for Customer Service
Understanding of the rules that impact on improvements in customer service
Champion customer service
Plan, organise and control customer service operations
Right first time
Who is this webinar for?
If you're looking to develop your Customer Service skills or you would like your team to further develop their Customer Service skills or if you simply want to know more about apprenticeships for staff than this webinar will be useful for you.
This programme is funded by the Apprenticeship Levy and subject to eligibility requirements set by the Education and Skills Funding Agency.
Use the link below to book your place.
For further information in advance of the webinar, please contact workforce-apprenticeships@brunel.ac.uk
This programme is funded by the Apprenticeship Levy and subject to eligibility requirements set by the Education and Skills Funding Agency.
