Customer Services: Behaviours and Values - Exchange of Experience (Universi...

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Date and Time

Location

Location

University of Salford

Room 320, Peel Building

The Crescent

Salford

M5 4WT

United Kingdom

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Event description

Description

What's the session about?

This event aims to look at the behaviours and values that make up great customer service.

Draft Programme

1.00 - Welcome and refreshments

1.15 - University of Salford will present how they have incorporated behaviours into a measurable performance management grid to drive up consistency across customer service + Q&A.

1.45 – Guided discussions reflection on customer service performance and reward

2.00 - University of Manchester will present on the changes they have been making to their team to shift the focus from transactional service to customer experience + Q&A

2.30 – Comfort Break, networking and Tour of Clifford Whitworth Library

3.15 - Guided discussions / reflections on CS at Clifford Whitworth

3.45 – Guided discussion - Take Aways

3.55 - Close

Who is it aimed at?

All Library Staff, particularly those directly delivering customer service and their managers.

Date and Time

Location

University of Salford

Room 320, Peel Building

The Crescent

Salford

M5 4WT

United Kingdom

View Map

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