Customer Success Strategist Online Course

Key Features

• Accredited by CPD
• Instant e-certificate
• FREE PDF + Hardcopy certificate
• Easy payment method
• Fully online, interactive course with audio voiceover
• Self-paced learning and laptop, tablet, smartphone-friendly
• Learn Anytime, Anywhere
• 24/7 Learning Assistance
• Best Value Price
• Discounts on bulk purchases

This course, Customer Success Strategist, provides comprehensive skills for success. It covers communication, problem-solving, and relationship-building techniques. Students will learn how to manage customer expectations effectively. Gain knowledge in in-person, phone, and electronic customer service methods. Understand strategies for handling difficult customers with professionalism. Develop rapport-building skills for stronger customer loyalty. Learn to measure and improve customer service performance. Perfect for aspiring Customer Success Strategists worldwide.

Learning Outcomes:

1. Master techniques to enhance overall customer satisfaction effectively.
2. Build strong communication skills for all customer interactions confidently.
3. Apply problem-solving strategies for complex customer service scenarios efficiently.
4. Develop rapport and trust with customers across multiple channels.
5. Understand metrics and tools for measuring customer service success.
6. Improve professional attitude to manage customer expectations consistently.

Course Link: Customer Success Strategist

Course Curriculum:

Module 01: Introduction to Customer Service

Module 02: What’s Different about Good Customer Service?

Module 03: Customer Service Communication Strategies

Module 04: Establishing Your Attitude

Module 05: Identifying and Addressing Customer Needs

Module 06: In-Person Customer Service

Module 07: Providing Electronic Customer Service

Module 08: Aspects of Phone Etiquette

Module 09: Building Rapport Over the Phone

Module 10: Inbound and Outbound Calls

Module 11: Active Listening and Managing Tough Callers

Module 12: Managing Interoffice Calls and Voicemail

Module 13: Problem Solving over the Phone

Module 14: Intra Organisation Dealings

Module 15: Measuring Customer Service

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Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.