£0 – £118.80

Multiple Dates

Customer Support Taster Session (3hours, Birmingham)

Event Information

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Date and Time



Innovation Birmingham Campus

6 Holt Street


B7 4BP

United Kingdom

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Refund Policy

Refund Policy

Refunds up to 30 days before event

Eventbrite's fee is nonrefundable.

Event description


We share the lessons learnt through the creation & delivery of our bespoke, blended L&D programme for Gymshark’s digital customer support team.

  • 3 Tips for a Happier & More Effective Customer Support Team

  • Discussion & tips on how to develop a more entrepreneurial team

  • Peer to peer knowledge share

What you will learn

  • Get to know us and our team better - can you work with us? Are we the right fit for you and your team?

  • Ask us questions about what we do and how we do it

  • Participate in group discussion and knowledge share (benefit from a community of like minded HR and leadership professionals).

  • Participate in 2 or 3 interactive exercises to see how we work. We take these from the range of tools and techniques that we use in our programmes - from our online diagnostic to VR scenarios and self-reflection exercises.

  • If you have an interest in a particular area, please let us know in advance and we will try to incorporate the topic area in our session.

What is included:

  1. An individual entrepreneurial mindset diagnostic report. View sample report here

  2. Tips for success from Psychologist and author of The Social Brain, Professor Richard Crisp PhD FBPsS

  3. Complimentary access to one Enploy e-learning course. View Platform

Who should attend:

  • Business leaders/owners of customer centric and customer focused organisations

  • L&D and HR professionals responsible for training customer supper teams

  • Customer Support Directs, Heads of or team leaders responsible for the performance of their customer support function

  • This taster is specifically for mid-senior level leaders who recognise the need to collaborate, to create innovative approaches and outcomes and to adapt to changing needs within their organisation and industry.

  • You will appreciate time to reflect on your strengths and weaknesses and the opportunity to try new methods to develop yourself and your team.


9.00am: Registration, breakfast pastries & coffee and networking

9.30am: Session 1 (promt start)

10.45am: Break

11.00am: Session 2:

12.30pm: Q&A, close and next steps

About Your Trainers:

Sallie Allen CIPD:

Board Level HR professional. Former Head of Operations for £12m IT Services Business.

Co-founder of Enploy, which is one of the Innovation Top 50 businesses in the Midlands, Sallie has 15 years experience across business management, leadership and HR.

Danielle Laurent:

15+ years of experience developing individuals and training groups in both the US and UK. Currently running her own business alongside training, she is applying these principles on a daily basis.

About Our Content:

Prof Elizabeth Chell: Professor of Entrepreneurial Behaviour at Kingston University, London with over 35 years' experience. Elizabeth is internationally renowned and has been extensively published on topics including entrepreneurship, innovation and entrepreneurial personality. Her research was instrumental in creating our Entrepreneurial Mindset and Behaviours diagnostic.

Prof Richard Crisp PhD, FBPsS: Head of Psychology at Durham University, Behavioural Scientist and author of The Social Brain. Richard translates his behavioural insights into tips and techniques that we use to help people develop themselves as leaders.

Enploy Training & Content Team

The Venue:

Our head office and Midlands training days are held at Innovation Birmingham (pictured) - the leading location for Birmingham’s tech and start-up community. It is an ideal location, just off the A38 and with fantastic city centre transport links and superfast Wi-Fi access for all delegates. Secure on-site parking is also available.

Innovation Birmingham Offices

What others say about our workshops:

  • You get to talk about different things that are effecting different people and you get a different perspective on things.
  • It gives you valuable time to concentrate and reflect on yourself.
  • I'm much more aware of potential opportunities that I wouldn't have seen before.

What others say about Enploy:

  • Working with Enploy is an absolute joy. They are very responsive and are always there to help.
  • Enploy always go above and beyond what is expected of them.
  • Describe Enploy in three words: Consultative, supportive, and intuitive.

You can view some our other case studies here.

Case Study Logos


Are there any prerequisites before attending the course?

We provide everything needed on the day so you do not need to pre-read or bring anything with you on the day.

What’s the cancellation policy?

Cancellation is possible up to 30 days before the start of a course without cost. After that point the full course fee is due independent of whether the registered person takes part in the course or not. Participants can be substituted without charge.

How can I contact the organiser with any questions?

Email: info@enploy.co.uk
Phone: +44 (0) 121 288 2300
Web: www.enploy.co.uk

What are my transport/parking options for getting to and from the event?

There is secured, paid parking onsite and paid parking across the street from iCentrum.

Is my registration fee or ticket transferrable?

Yes, if you wish to transfer your place to someone else please just email info@enploy.co.uk with the names to be transferred from and to.

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Innovation Birmingham Campus

6 Holt Street


B7 4BP

United Kingdom

View Map

Refund Policy

Refunds up to 30 days before event

Eventbrite's fee is nonrefundable.

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