The Power Shift: How Guests Are Redefining Hospitality

Today’s guests call the shots. Armed with limitless choices and information, they decide how they book, where they stay, and what they expect. To stay ahead, hotels must evolve- delivering a seamless, e-commerce-like experience powered by data, automation, and personalisation at every touchpoint.

Join us to discover how to simplify operations, harness guest data, and create tailored experiences that drive satisfaction and loyalty. Learn how smart automation frees your team to focus on what truly matters—turning great stays into unforgettable stories that guests want to relive and share.

Venue:

The Five Residences Hanoi

Ballroom, 4th Floor

345 Doi Can,

Lieu Giai, Ba Dinh,

Ha Noi

Date: 10 June 2025 (Tuesday)

Time: 10:30am to 1.00pm

(registration starts at 10:00am. Networking lunch will follow after the workshop)

There's nothing quite like the power of meeting in person.

Join us at D-Talks Hanoi to Simplify Hospitality together!

LIMITED SEATS AVAILABLE

Registrations are closed

D-Talks Hanoi: Simplify Hospitality