Are you a paid worker or volunteer in Wales? Do you come into contact with people that might benefit from being guided to local advice and support around benefits and money matters?

Would you like to feel more confident in opening conversations and better understanding the sorts of issues people may have? Then this is the session for you . This is a basic level course. More experienced people may want to look at our intermediate level sessions.

It's a free online session which will give you the knowledge and awareness to show people where they can get the help they might need, and that they're entitled to. It covers basic information about the benefit system and other help that's available. It will show you how you can help people to overcome the barriers that might stop them taking up their entitlements. It will give you the links to other agencies that can help people to claim and get the help that they need.

This half-day session covers:

• Why people need help and often don’t get it

• Why don’t people get the help they’re entitled to

• Recognising the people who need help

• Stages in life, the problems people face and the help they could get

• The benefit system

• Means-tested benefits

• Earnings replacement benefits

• Disability benefits

• How claiming works

• Other financial help in Wales

• Advisors, what they can do and how to find them

• Help with working with clients

• Taking it forward

You will get a free information pack, which is a quick guide to the help that's available in Wales - who can get what, and where from.

If you want to get more knowledge about the benefits system, you can also get 12 months' free access to a number of online eLearning courses about benefits from Ferret Information Systems.

This session is also available in Welsh. In-house courses can also be provided for teams of staff. Email info@dangos.wales for more information.

Further dates will be added later. Dates may need to be rearranged to meet demand.

Dangos is funded by the Welsh Government

Dangos Information Session - English using Zoom. Basic level