This remote workshop will be delivered via Zoom over three half-day sessions. First session is on 6th December 2021, second session is on 8th December 2021 and third session is on 10th December 2021, all sessions are scheduled in the morning between 09:30am – 13:00pm.

Data lies at the heart of the FCA’s vulnerability regulations.

Firms need to evidence that the outcomes of vulnerable consumers are as good as those of other consumers.Firms need to know their vulnerable consumers, hold the right data about them, and use this to help and support them. Firms need to balance the FCA’s expectations on data with those of the ICO, the GDPR, and the Data Protection Act 2018. This course has been developed to address these specific requirements and provide your firm with the knowledge to make sure you meet your responsibilities.

The trainer: Robert Bell is a Data & GDPR Consultant at the Money Advice Trust.

Robert is a law graduate, specialising in EU law, who has worked in a range of compliance roles within the financial services industry. Recently coauthored the Money Advice Trust and Money Advice Liaison Groups ‘Guidance on Vulnerability, GDPR, and disclosure’.

Course aim

The aim of this course is to provide learners with knowledge to understand how GDPR and vulnerability interact and how to record the required information for vulnerable customers.

What's covered?

• You’ll explore the following topics:
• Processing data (GDPR requirements)
• The challenges of supporting vulnerable customers and meeting GDPR requirements
• What basis can we process data under
• Additional considerations
• Applying GDPR principles to customer scenarios

Benefits to you

By the end of this course, learners will be able to:

• Identify the challenges of supporting vulnerable customers and meeting GDPR requirements
• Gain the skills, tools and confidence to handle customers in vulnerable circumstances fairly and consistently
• Improve your reputation as a responsible organisation that treats customers fairly
• Explain the different basis under articles 6 and 9 that can be used to record customer disclosures
• Apply the principles from GDPR to a range of vulnerable customer scenarios.
• Meet your legal and regulatory responsibilities.

Who is this for?

Data protection teams, staff working on vulnerability policy, operational and compliance leads/specialists.