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De-escalating Action – Basic Training with G4S

HR Well-being team

Tuesday, October 23, 2018 from 9:00 AM to 12:30 PM (CEST)

De-escalating Action – Basic Training with G4S

Ticket Information

Ticket Type Sales End Price Fee Quantity
Participant Fee Oct 22, 2018 €150.00 €0.00
BSN Staff Participant Place Oct 23, 2018 Free €0.00

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Event Details

Any form of aggression, whether verbal or physical, is unacceptable by definition.  In combination with cultural differences and outspoken discussion partners such a discussion could quickly escalate to aggressive behaviour. It might already start with transgressive conduct.


How do you recognise this kind of behaviour? Which tools do you have to de-escalate? In this training you will deepen your knowledge about cultural differences and how misunderstanding can occur that can quickly escalate as well as deescalate a situation. You will be handed several tips that will help you to draw the line in order to stop aggression or other unacceptable behaviour so you offer a high quality, positive customer experience and keep yourself and your colleagues safe.


This training will help you to recognise behaviours, guard your own borders and to react and quickly de-escalate in a professional way.


Who is this course for?


This training is for international school front of house staff, such as receptionists, security and concierge, that deal with staff, parents, children and the wider community.



What’s involved?

You will learn to:

  • Recognise behaviour: aggression has various causes and shows various ways of conduct
  • Deal positively with unacceptable behaviour: Do’s and Don’ts
  • Deal positively with cultural differences: Every culture has its own conventions, when you know them you’re one step ahead.
  • Draw the line clearly: make clear that you do not accept the behavior
  • Deal with transgressive behaviour: move along or counteract?
  • De-escalate actions: know the possible effect of your own attitude



Programme Facilitator


G4S Training & Safety


Programme Fee

150 Euros


Facilitator Bio


G4S is the world’s leading global integrated security company specialised in the delivery of security and related services across 6 continents.  In the Netherlands G4S is the market leader in the security training sector with around 3000 clients including ministries, multinational companies, education establishments, fire services and care institutions. They have 147 trainers available who are professional and highly qualified. The training programmes they offer include Emergency Response training (BHV), First Aid training, Calamity and Crisis Management, Reception and Aggression Control programmes



Have questions about De-escalating Action – Basic Training with G4S? Contact HR Well-being team

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When & Where

International Leadership Academy
Lange Houtstraat 26
2511 CW Den Haag

Tuesday, October 23, 2018 from 9:00 AM to 12:30 PM (CEST)

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