Receptionists as the first point of contact have the crucial role of shaping patients' initial impressions and experiences.

This workshop aims to provide receptionists with strategies and techniques to handle difficult interactions with professionalism, empathy, and confidence.

LUNCH WILL BE PROVIDED

Terms and Conditions

All workshops are free of charge for the general practice staff of Croydon.

If a delegate attends a training course without a confirmed booking then the Practice may be liable for a charge of £30 per non booked attendee or the attendee may be turned away.

Delegate cancellations are accepted via emailing elisabetta.vescio@nhs.net up to 1 working day before the start of the event. Cancellations after this date are liable for the full standard fee of £50.

We reserve the right to charge for non-attendance on training courses without cancellation. A £50 non-attendance fee will be charged to the practice if a delegate fails to attend the course to cover course costs. If fee is not paid within 30 days the practice will not be able to access any training until it is paid.

Delegate substitutions can be made at any time without charge.

We reserve the right to amend the training event date or cancel the course/workshop due to circumstances beyond our control (due to low demand, weather conditions, etc). We will give the delegates maximum practical notice of any cancellation or changes.

For online courses you must log on in time otherwise a £50 fee will incur as the trainer will not let you in once the course has started.

Dealing with Challenging Patient Behaviour (half day)-C