Question 1

Who is this workshop designed for?

Accepted Answer

Practice staff

Question 2

What is the format of the workshop?

Accepted Answer

The workshop includes interactive learning, case studies, and online resources.

Question 3

Are there any assessments or exams?

Accepted Answer

No, however you will be expected to contribute to the workshop to obtain a certificate.

Question 4

Will I receive a certificate for the course?

Accepted Answer

Yes, participants will receive a certificate of attendance, which can be used for professional development and continuing education credits.

Question 5

How much does the course cost?

Accepted Answer

The workshop is funded by the Training Hub. This includes all course materials, access to online resources, and certification

Question 6

Will the workshop be recorded?

Accepted Answer

There may be circumstances where the course is recorded, although this is for internal quality purposes and not normally for release.

Question 7

What resources and materials will be provided?

Accepted Answer

Participants will receive access to useful links, slides, reading materials, practical guides, and case studies.

Dealing with Challenging People