Dealing with complaints

This week we are going to talk about how to deal with complaints. Getting a complaint is never a good thing, even if they are unwarranted, so what is the best way to deal with them to limit damage to you and your business.

• What to do it if you get a complaint
• How to effectively deal with complaints
• How to change a complaint into a positive outcome
• Why you should deal with complaints.
• How much is one pupil worth to you?