Dealing with Conflict at Work Training
Master workplace conflict resolution skills, reduce tension, and create harmony through expert strategies for global professionals.
Location
Online
Refund Policy
About this event
Conflict is inevitable in professional settings—especially when teams are diverse, stress levels are high, and communication styles differ. Our comprehensive online course, "Dealing with Conflict at Work," is expertly crafted for individuals who want to understand conflict dynamics, especially in workplaces involving or supporting individuals with learning disabilities.
From personality clashes to miscommunication, and conflict escalation to resolution techniques, this program dives deep into the psychology of workplace tension. Participants will explore how conflict arises, why it persists, and how it can be de-escalated and resolved constructively, regardless of the environment or the individuals involved.
Designed with practical techniques, real-world examples, and inclusive communication strategies, this course is vital for anyone looking to foster a respectful and productive workplace, especially when supporting neurodiverse individuals or navigating learning disability considerations.
Whether you're an educator, HR specialist, caregiver, manager, or team member—this course provides universal strategies that are both inclusive and actionable.
Learning Outcomes
- Recognize different types of conflict in a workplace environment.
- Understand causes of conflict including learning disability misunderstandings.
- Identify common conflict triggers in team and staff interactions.
- Apply inclusive strategies for managing and resolving conflict effectively.
- Respond constructively to conflict using proven communication techniques.
- Demonstrate emotional intelligence in difficult workplace conflict situations.
Course Link: Dealing with Conflict at Work Training
Course Curriculum
Unit 01: Introduction
An overview of workplace conflict, its impact on performance, and the importance of conflict resolution. Learn how conflict relates to environments where learning disabilities are present and why inclusive approaches are crucial.
Unit 02: Understand the Keys to Conflict
Explore the root causes of workplace conflict, including power struggles, unmet expectations, communication gaps, and emotional triggers. Examine how learning disabilities can influence perceptions and responses.
Unit 03: How Misunderstandings Arise and the Solution
Misinterpretation is a core factor in conflict. This unit explains how tone, body language, or language processing issues (particularly in individuals with learning difficulties) can lead to tension. Learn precise tools to clarify intentions and minimize confusion.
Unit 04: Personality Types in Conflict
Discover how different personality types engage with conflict. Understand introverts, extroverts, neurodivergent thinkers, and how awareness of personality and cognitive diversity (especially linked to learning disabilities) improves workplace relationships.
Unit 05: Escalation of Conflict
Understand how minor issues can quickly evolve into major problems. Learn to recognize early signs of conflict escalation and its impact on productivity, morale, and mental health—especially in sensitive workplace environments.
Unit 06: De-escalating Conflict
Practical de-escalation techniques are key to managing tension. Learn how to respond without judgment, defuse emotionally charged conversations, and create space for respectful dialogue using empathetic communication.
Unit 07: Closing Section
Recap all the essential takeaways. Reflect on how conflict management fosters inclusive workplaces, especially for employees with learning disabilities. Gain resources and next steps for continued learning.
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- Instant, Unlimited & Lifetime Access to 2500+ Courses
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- Access to All Career Certificate Bundles
- Free Student ID card & Many More
Disclaimer:
This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.
Frequently asked questions
No, this is a fully online self-paced course, allowing you to complete it at your convenience, anytime, anywhere.
Once you purchase the ticket, we will assign you to the course within 48 hours and send your login details via email.
This is a self-paced course, so you can work through the material at your own speed.
Yes, we provide both a digital and a hard copy certificate free of charge. However, Hardcopy Certificate shipping costs apply—£3.99 within the UK and £10 for international addresses.
Yes, you will have lifetime access to the course and can revisit it anytime.
Yes, this course is designed for beginners, and no prior knowledge is required.
You will receive 24/7 learning assistance throughout your course.
No, you don’t need any special equipment. The course is self-paced and accessible on a laptop, tablet, or smartphone.
Organized by
Training Express is a premier course provider in the UK, trusted by over 1,000,000 students and 10,000 business partners worldwide. Established by a dedicated team of experts, we specialise in delivering accredited certification and training designed to enhance organisational performance across various sectors and industries. Our comprehensive courses focus on promoting high standards of food hygiene, business wellbeing, and workplace safety.