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Dealing with Conflict in the Workplace
Thu 24 November 2016, 12:00 – 13:30 GMT
When managed well, conflict in the workplace can increase creativity, enhance innovation and help us solve difficult problems. But often it’s not managed well. Destructive conflict costs UK businesses over 360 million lost working days every year, reduces productivity, increases stress and makes the workplace an unpleasant place to be. Yet often line managers and HR professionals are expected to “just know” how to deal with it – so what can you do about it?
In this talk, Gillian Thomson will share her almost 20 years worth of experience in dealing with conflict in the workplace, and leave you with some tips and tools for turning destructive conflict around.
Gillian is the founder of GT Limited, an HR consultancy specialising in helping organisations and individuals deliver their plans effectively through their people. In addition to running her own business, Gillian is also a Non-Executive Board Director for Inspire PTL and a career coach with Penna.
Having gained a Masters in Engineering before moving into HR, Gillian has almost 20 years experience working in businesses spanning the oil and gas, utilities, financial and consumer goods sectors. Over the years working in varied organisations Gillian held increasingly senior HR roles, most recently in Centrica as Group Head of Talent and then as Head of HR for British Gas Customer Services. She has continued to build her skills in conflict resolution, leadership development, talent management, change management and engagement, whilst leading varied teams with many different personalities and perspectives.
Originally from Angus, Gillian has spent most of her career in London and the South East before returning to Scotland following the birth of her son. She founded GT Limited having just moved to Aberdeenshire in late 2013 and is passionate about helping organisations and individuals fulfil their potential. Gillian strongly believes that resolving conflict in the workplace early has a direct impact on engagement and the bottom line. With the right conversations, the individuals involved can move forward in a positive way with a focus on the future.
A Chartered Member of the Chartered Institute of Personnel & Development (CIPD), Gillian also holds a Masters of Engineering from Strathclyde University, a Post Graduate Diploma in Human Resource Management from Kingston University, and a Post-Graduate Certificate in Mediation from Robert Gordon’s University.
Registered guests should arrive for 12noon – 12.30 when they will have the opportunity to network and tea/coffee/ sandwich lunch will be served. There is ample parking and the hotel is a 2 minute walk from the train station with good links to both Glasgow and Edinburgh.