This course is aimed at volunteers who are working in face to face environments and wish to learn more about conflict and how to manage situations. They will learn to recognise their own attitude to conflict and identify solutions to resolve conflict.

At the end of the course you will be able to:

1. Recognise your own attitude to conflict.
2. Understand the reasons why people initiate conflict.
3. Be aware of solutions to resolve conflict.
4. Recognise personal triggers that start conflict.
5. Develop positive thought patterns.
6. Identify the best way to support your progression and next steps

For more information please contact letsgrowpreston@gmail.com