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Dealing With Difficult Behaviours
Tue 19 September 2017, 09:30 – 12:30 BST
Do you find it tough to resolve difficult situations with colleagues, clients or suppliers? We can help! This informative course will show you the important differences between attitude and behaviour, help enable you to identify different types of behaviour, recognise and react to the different stages of confilct and use influencial behaviours to handle disagreements effectively.