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Dealing with Difficult People & Negativity

Crisp Professional Development

Wednesday, 2 November 2016 from 09:30 to 16:30 (GMT)

Dealing with Difficult People & Negativity
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Ticket Type Sales End Price Fee Quantity
One place
2 Nov 2016 £226.80 £15.52

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Event Details

You know them: the Aggressor, the Whiner, the Over - agreeable, the Silent Pouter, the Negativist and the Know-it-All. Although their numbers are small their impact can be significant. They can frustrate individuals and teams, creating absenteeism, significant loss in productivity and lost clients.

How can you cope effectively with each one? In this workshop you will learn how to recognise each behaviour, why these styles persist in their incompatible ways and how to cope effectively with them.

Key Learning Themes

  • Identify the four major behavioural and communication styles
  • Identify and manage more effectively seven ‘difficult people’ styles
  • Transform negative attitudes into positive ones
  • Deal with and change negativity at work and home
  • Foster communication and teamwork
  • Identify triggers and create coping strategies
  • Become your own positive influence
  • All delegates receive a personal profile.


"Excellent, worthwhile course - the trainer was amazing"

"Great course. Very enjoyable and Helen was fantastic"

Delegates will complete their own Personal Profile and learn how to use their own personality style effectively with difficult people.

Do you have questions about Dealing with Difficult People & Negativity? Contact Crisp Professional Development

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When & Where

Compton House
11 park5
Harrier Way
EX2 7HU Exeter
United Kingdom

Wednesday, 2 November 2016 from 09:30 to 16:30 (GMT)

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Crisp Professional Development

CRISP PROFESSIONAL DEVELOPMENT                                                                            

What will you learn today?

Crisp Professional Development exists for one reason – to support and facilitate the learning and development of individuals and teams.

Since 1990 Crisp Professional Development has been delivering exceptional training courses, management development programmes and leadership interventions. We operate in-house training programmes at your premises, run open courses for all and offer blended learning through our online learning platform. As an ILM centre our training enjoys national accreditation.

Our coaching interventions are for c-suite executives and business owners; for leaders and managers in transition; for people in between careers, and for groups seeking greater team cohesion and improved performance.

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Dealing with Difficult People & Negativity
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