£300

Dealing with Difficult People

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Leeds

Leeds

United Kingdom

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Event description

Description

This one-day course provides you with insights and practical ideas on how to manage yourself and the difficult people and situations in the workplace. You will be equipped with tips and techniques to build your confidence in dealing proactively with a range of challenging people and situations.

Who is it for?

This is for anyone who feels overwhelmed or lacks confidence when confronted with situations or people that are aggressive, uncooperative, or manipulative.

Outcomes

By the end of the workshop you will:

  • Understand how and why situations and people become difficult.
  • Be able to foster more positive relationships with difficult or uncooperative individuals.
  • Approach conflict situations more confidently and appropriately.
  • Have a range of tactics and techniques for addressing situations.
  • Plan an individual action plan for dealing with typical difficult situations.

Workshop Outline

  • Understanding behaviour and emotional impact
  • Adopting a positive approach to your relationships with others
  • Constructive feedback
  • Managing Difficult People
  • Understand and manage the situation rather than the person
  • A toolkit to be combined and adapted to suit your individual situation
  • Develop a personal action plan
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Leeds

Leeds

United Kingdom

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