Dealing With Difficult People Training Course

What's included:

• Grab an enrolment letter as a gift!
• Eligibility to earn a CPD & QLS endorsed certificate.
• Fully Online Recorded Class
• 24/7 & Lifetime Access
• Online support
• No hidden fees

The Dealing With Difficult People Training Course is designed to help learners navigate challenging interactions with confidence and clarity. Focusing on strategies for dealing with conflict, this course explores communication methods, emotional intelligence, and behaviour analysis to handle difficult personalities effectively. By understanding why certain behaviours arise, learners can approach situations calmly, professionally, and assertively, improving outcomes in both personal and professional contexts.

This training provides a structured approach to dealing with difficult people in a variety of scenarios. From managing disagreements to maintaining composure during tense conversations, learners will gain practical insights for resolving conflict. The course emphasises techniques for dealing with negativity, recognising triggers, and responding appropriately, ensuring participants can maintain control, communicate clearly, and protect relationships while managing challenging interactions.

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Learning Outcomes

• Apply effective strategies for dealing with difficult people in various situations.
• Recognise behaviour patterns and respond calmly when dealing with difficult people.
• Improve communication skills to reduce tension when dealing with difficult people.
• Develop confidence in managing conflict while dealing with difficult people.
• Identify techniques for resolving issues when dealing with difficult people.

Who is this course for?

• Professionals seeking to improve skills in dealing with difficult people.
• Managers needing strategies for dealing with difficult people daily.
• Team leaders aiming to reduce conflict when dealing with difficult people.
• Employees wanting confidence in dealing with difficult people at work.
• Individuals looking to improve relationships by dealing with difficult people.

Career Path

• Human Resources Officer – Average salary £28,000 per year in the UK.
• Team Leader – Average salary £30,000 per year in the UK.
• Manager – Average salary £35,000 per year in the UK.
• Customer Service Supervisor – Average salary £27,000 per year in the UK.
• Mediation Specialist – Average salary £32,000 per year in the UK.
• Conflict Resolution Consultant – Average salary £34,000 per year in the UK.

Certification

Upon successful completion of the course and its assessment, you can obtain the certificate for a small additional fee. You can check the certificate fees and related details from the following link: https://www.oneeducation.org.uk/certificate/. You may also request a hard copy certificate, which will be posted to your preferred address for a small additional fee.