Sold Out

Event Information

Share this event

Date and Time

Location

Location

The University of Manchester,

Mansfield Cooper Building, room 1.02

Ocford Road

Manchester, England M13 9PL

Friends Who Are Going
Event description

Description

We are delighted to announce our next RPMN training event which will take place on Wednesday 18th October 2017, 09.30-16.00 on the topic of Dealing with Difficult Situations. The training will be facilitated by the excellent Deborah Dalley who some of you may remember from our course last year on Influencing and Negotiating.


RPMN Training Workshop - Dealing with Difficult Situations

The overall aim of this one-day event is to provide individuals with the opportunity to explore ways to deal with difficult situations that can lead to conflict. The interactive workshop will concentrate on ways to deal with situations assertively and prevent them becoming confrontational.

During the workshop delegates will:

  • Explore the things that cause situations to escalate and become confrontational.
  • Identify their personal conflict handling style.
  • Identify ways to manage their own emotional state during a difficult encounter.
  • Practise using a range of communication techniques to:
    • say no assertively and politely
    • raise an awkward issue
    • deal with negativity
    • disagree with someone
    • handle emotion in others
    • Develop the confidence to address difficult situations
    • Explore how to deliver a message in a way that is clear and yet sensitive
    • Be able to prepare and open difficult conversations using a structured framework.
    • Examine a three-stage process that can be used to defuse anger, calm someone down and move a situation forward.

Date: Wednesday 18th October 2017

Time: 9.30am arrival and coffee

Workshop 10.00am – 4.00pm

Facilitator: Deborah Dalley

www.deborahdalley.com

The session will cover elements of the following categories from the Leadership & Management heading in the RPMN development framework:

  • Stakeholder/external relations management
  • Internal relations
  • Conflict resolution
  • Change management
  • Verbal communication (Communication heading)
Tags

Tags

Share with friends

Date and Time

Location

The University of Manchester,

Mansfield Cooper Building, room 1.02

Ocford Road

Manchester, England M13 9PL

Save This Event

Event Saved