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Dealing with Violence and Aggression

Organisational Development

Dealing with Violence and Aggression
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Click "Register" below to request a place at this event. If you are booking for more than one person, select the quantity of places you need from the drop-down list first. Booking is available for Aberdeen City Council employees and selected partners only. If you are external to the Council please contact us before registering, to find out if a place can be made available for you (click "Contact the Organiser" below / right).
1 hour before event starts Free  

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Event Details

Course Title: Dealing with Violence and Aggression


Length: 1 day


Target Audience: All employees


Ideally all conversations would be calm, considered, easily understood and have a positive outcome for everyone.


The reality is that customers can at times be emotional, angry and even aggressive, which can make the situation more difficult to deal with.


Dealing with Violence and Aggression will give you:

  • A good understanding of what to look for in a situation which is starting to escalate
  • Practical advice on what you can do differently to handle difficult situations in a way which respects the other person and makes you feel more confident and in control


So don’t delay, book your space today and make the difference for yourself and others

 

Course Overview:

  • Managing customer expectations
  • How to assess each situation as it unfolds
  • How to recognise signs that a situation may be escalating
  • What you can do to handle a difficult situation constructively

 

Do you have questions about Dealing with Violence and Aggression? Contact Organisational Development

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When & Where


Frederick Street Centre
2nd floor
Frederick Street
AB24 5HY Aberdeen
United Kingdom

Dealing with Violence and Aggression
Things to do in Aberdeen Course

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