Synopsis
Welcome to Decisions by Design – a conference created to challenge, inspire, and equip professionals working at the intersection of IT Asset Management (ITAM) and IT Service Management (ITSM).
In an era defined by complexity, compliance pressures, and rapid technological evolution, this event provides a crucial space to reflect on how intentional, well-informed decisions shape the success and sustainability of our IT environments. "Design" is more than aesthetics—it’s about purpose, structure, and strategic clarity. And in ITAM and ITSM, decisions made by design can make the difference between reactive operations and resilient, value-generating ecosystems.
Whether you’re governing software usage, managing cloud costs, handling supplier risks, or underpinning seamless service delivery, the principles of design-thinking—clarity, coherence, adaptability—are essential to getting it right.
You’ll hear from professionals who have tackled thorny issues like shadow IT, audit defence, lifecycle planning, and service configuration.
You’ll gain insight into how governance, risk, and compliance can be humanised and harmonised with operational workflows.
And above all, you’ll have the chance to question, learn, and connect.
Whether you're a strategic leader, a technical implementer, or an emerging practitioner, Decisions by Design is your opportunity to pause and reframe the way you manage and deliver IT. Because better decisions - by design - lead to better outcomes, for your teams, your business, and your customers.
Agenda
