Duration: 4 hours | CPD Program
Maintaining a mediator's professional reputation is critical to sustaining trust and credibility. Yet, even the most skilled practitioners may face criticism, complaints, or even defamation. This important CPD session unpacks the meanings, key differences, and appropriate responses to these challenges.
Participants will explore:
What constitutes defamation, legitimate criticism, and formal complaints
The legal and ethical implications of each
Strategies for responding to negative feedback constructively
How to protect personal and professional reputation without escalating conflict
Complaint-handling procedures and best practices for mediators
Through real-world scenarios, discussion, and case studies, this session empowers mediators to navigate reputational risks with confidence, professionalism, and resilience.
Essential for all mediators who want to proactively manage their practice, safeguard their reputation, and maintain trust with clients, colleagues, and regulatory bodies.
