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Delivering Customer Service - Care Sector

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NE16 3AS

Metropolitan House

Longrigg Road

Swalwell

NE16 3AS

United Kingdom

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This course covers the key elements of customer service and is geared towards to care sector.

About this Event

The objective of this qualification is to prepare learners for employment and support learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification.

The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role. The qualification is applicable to a wide variety of work environments and covers topics such as delivery of effective customer service and supporting the customer service environment. In this instance the key working environment will be linked to the requirements in the care sector.

On successful completion the individual will be offered an interview with the employer – New Beginnings (North East) as a support worker.

New Beginnings (North East) are a Newcastle based organisation offering independent supported living to adults with learning disabilities (the Service Users)

The support worker role is to provide care and support to Service Users. In addition, Support Workers will work as key workers to develop Personal Centred Plans. Training and support will comprise of the following:

  • Foundation training into the care sector including the Care Certificate knowledge standards
  • Introduction to the company and the job role

To complete this Certificate learners most complete both mandatory units totalling 13 credits:

  • Delivery of Effective Customer Service
  • Supporting the Customer Service Environment

This course is fully funded for anyone claiming jobseekers allowance or Universal Credit.

If you would like any further information in relation to this workshop, please email info@n-lightennortheast.co.uk or call 0191 495 6161.

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Date and Time

Location

NE16 3AS

Metropolitan House

Longrigg Road

Swalwell

NE16 3AS

United Kingdom

View Map

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