£25

Multiple Dates

Delivering excellent customer service for hospitality and retail businesses

Event Information

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Location

Location

St Paul's Centre

Dumaresq Street

Saint Helier

JE2 3RL

United Kingdom

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Refund Policy

Refund Policy

Refunds up to 7 days before event

Event description

Description

Introduction:

This course is part of a wider programme of investment to support skills development for staff in local businesses. The investment aims to address skills shortages and courses have been identified through consultation with businesses and industry bodies. Delegates must be Entitled or Entitled for work*

Target audience:

Aimed at delegates from the hospitality and retail industries who work with customers on a daily basis

Learning objectives:

  • Understand a range of concepts to create an excellent first impression
  • Adapt your communication style to build rapport with customers
  • How to show empathy and handle customer concerns
  • Develop effective listening skills and understand their importance in delivering outstanding customer service

Course details:

  • Please arrive at the venue 5 minutes before the start time
  • Tea, coffee, water and biscuits will be served in the morning and the afternoon. Lunch is not provided. Delegates should either bring a packed lunch or make their own arrangements during the lunch break
  • Please bring note pad and pen
  • There is no parking available on site, so delegates who are travelling by car should allow themselves sufficient time to locate adequate public parking

Other information:

Please ensure that you have the consent of your delegates before booking them on to a course and entering their information in the booking

* If you have any queries regarding the residential status of your staff members, please contact the business licensing team at businesslicensing@gov.je

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Location

St Paul's Centre

Dumaresq Street

Saint Helier

JE2 3RL

United Kingdom

View Map

Refund Policy

Refunds up to 7 days before event

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