If you think your business has already achieved excellence then there is only one direction for your business and that is downwards. You need to continuously look at your business and where improvements can be made; always be striving for business excellence. Delivering service excellence is vital to the reputation and overall success of
every organisation and the people that work there.
Delivering Service Excellence is an exciting one day interactive training programme aimed at managers and staff involved in the delivery of excellent customer service, this trainer led course gives the participants the skills and knowledge they can immediately use in the workplace.
By the end of the workshop learners will be able Identify ways to improve customer service within their organisation. They will develop the skills to deal positively with angry customers. Handle conflict professionally will become second nature. Learners will be able to look at their organisations from a stand point of becoming excellent. Learners will be able to reduce miscommunication and turn complaints into opportunities for ongoing excellence, as well as to Identify ways to improve customer service and win customer loyalty and much more.