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Design for Future: Retail Frontiers Exhibition

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No. 22 Gallery

22 Calvert Avenue, London, E2 7JP

London

E2 7JP

United Kingdom

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How can inclusive service design improve customers’ shopping experience? Design for Future exhibition presents inspirations, new products and service design concepts for retail service in the future. The exhibition is developed based on a 3-year research project 'Silver Shoppers' that funded by the UK Research Council.

A global ageing population is something that societies need to consider when catering for older people’s needs. It has been forecast that, by 2050, the number of individuals classified as old in the world could rise over 2 billion (ONS, 2013; World Population Ageing Report, 2009). Such a demographic shift means that this age group is of considerable interest to retailers and it is important that any research that is undertaken takes into consideration dimensions such as transportation service, social care, and pension systems could be improved. Supermarkets are undoubtedly one of the most prominent retail outlets that impact on their day-to-day life. However, very few studies have intensely investigated their shopping experiences in supermarkets. Improving their experiences in shopping and their lifestyle remains an elusive goal for many retailers. To address this and to understand differences across cultures and supermarkets in the UK and China the Silver Shoppers project investigates the supermarket shopping experiences of consumers over the age of 65. The purpose of the research is to improve the retail environment design for this group of shoppers. A better understanding of the shopping behaviour and experience, values, and capabilities of this growing population has implications for retail business strategy, social policy and future research on ageing and well-being. The Design for Future will exhibit key research findings that represent shopping behaviours of older customers in the UK and China and new product & service design ideas to improve supermarket service and environment for this group of customers.

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Location

No. 22 Gallery

22 Calvert Avenue, London, E2 7JP

London

E2 7JP

United Kingdom

View Map

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