In this talk, Colin Meney, senior content designer at the Ministry of Justice, will talk about the 'Claim criminal injuries compensation' service for victims of violent crime.

Colin's team found that a lot of their users’ needs were related to the trauma they had been through. The talk will explore how the team worked to meet those needs through content design.

We will also look at how the principles behind this work can be applied to designing content for users who are experiencing trauma or difficult circumstances in other contexts.

*Content warning:* Please note that the speaker will talk about victims of sexual assault. However, the talk will not include the details of any specific incidents.

Please register to take part online and we'll send you an email with the livestream link on the day of the event.

Please note we will be using Zoom to deliver this session. We recommend using Chrome to limit any issues but other browser requirements are:

Internet Explorer – version IE 11 or higher

Safari – version 7.0 or higher

Firefox – version 27.0 or higher

Microsoft Edge – version 12.0 or higher

We suggest testing your connection before the session.