Designing Effortless services for our customers

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Learn about research in Designing Effortless services for our customers.

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Join this session to hear from HMRC strategies where you will hear from colleagues within the individual’s strategy team, discussing insight coming out of research undertaken by Kantar for ‘Designing effortless services for our customers’

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Online event

Organiser Customer and Design Academy

Organiser of Designing Effortless services for our customers

In order to improve our customers’ experience and deliver the standards set out in the HMRC Charter, we need to be sure that we have the necessary skills and knowledge to put them at the heart and start of everything we do. Here you will find a range of learning resources to help you to build and improve your customer and design based skills. These products are drawn from a wide range of sources, including expert teams within HMRC, Civil Service Learning and other external bodies.

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