Actions and Detail Panel
Designing for Service – Talk and Book Presentation with Daniela Sangiorgi
Fri 24 March 2017, 14:30 – 16:00 GMT
We are delighted to welcome Daniela Sangiorgi, Associate Professor at Politecnico di Milano, to talk about the evolving field of Service Design, her research and the recently published, co-edited book 'Designing for Service: Key Issues and New Directions’ published by Bloomsbury 2017 and edited by Daniela Sangiorgi and Alison Prendiville.
Daniela has been one of the first researchers investigating the area of Service Design. She worked for eight years at the research group Imagination at Lancaster University till August 2015. Her research theme is the role of design in the development of services, with a particular focus on public sector innovation. She is currently exploring links and contributions of Design to the Service Science debate and the Service Logic framework. She is a member of the International Society of Service Innovation Professionals (ISSIP), of the European Training Network Service Design for Innovation (SDIN) and a committee member of the Service Design and Innovation conference (ServDes).
The talk will be opened with Daniela providing an overview of the origins and thinking behind the book and the timeliness to problematize this academic and practice space.With 36 international academic and practitioners contributing to seventeen essays, the book provides a timely point to reflect on the continuously evolving field of service design, open up discourses and conclude with a much needed redefinition.
For those who consider purchasing a copy of the book promotional flyers will also be available with a discounted promotional code.