Designing the Ultimate Customer Engagement Strategy
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Designing the Ultimate Customer Engagement Strategy

Designing the Ultimate Customer Engagement Strategy

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The Waldorf Hilton, London

Aldwych

London, United Kingdom

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Breakfast Meeting - 08:00am to 10:30am

Designing the Ultimate Customer Engagement Strategy (Tourism & Leisure)

In an age of digital transformation, travel, tourism and leisure organisations are constantly being presented with new challenges. To survive in the competitive environment of the Digital era, both enterprises and businesses need to transform and improve experiences for their customers and for their own employees.

Some issues that will be debated during the breakfast include:

  1. Personalising the experience to reflect the needs of the customer
  2. Understanding the mobile first customer
  3. Creating a consistent mobile experience

 Who’s invited?

  • Chief Innovation Officer
  • HR Director
  • Operations Director
  • Logistics Director
  • Chief Operating Officer
  • IT Director
  • Customer Experience Director

Confirmed attendees include:

  • CEO - European Tour Operators Assoc Ltd
  • Customer Experience Director - Go Native
  • COO - Hotel Plan
  • Head of HR - Jacada Travel
  • Head of Ecommerce Operations - Niquesa

Which Organisations:

  • Travel, Tourism & Leisure

Hosted by Shane Richmond, author and former technology editor at the Telegraph you will join 15 senior professionals at the Waldorf Hilton bringing your expertise to bear on the business value of SMS.

This breakfast meeting is brought to you by Business Reporter, in association with Openmarket, and is only for senior end users as mentioned above. Registrations of junior professionals, consultants, solution providers or other sellers to this market won’t be accepted. For any enquiries, please contact Tracey on 0208 349 6475 or email tracey.m@business-reporter.co.uk

This breakfast briefing is free of charge to attend, however if you cancel your attendance less than two weeks prior to the briefing, you will have to provide a replacement of equal seniority otherwise you will be a subject of £150 cancellation fee.

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The Waldorf Hilton, London

Aldwych

London, United Kingdom

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