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Developing your Customer Service

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7 Mulgrave Chambers

26-28 Mulgrave Road

Sutton

SM2 6LE

United Kingdom

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Description

This short High Impact Session aims to show you how everyone deserves to be treated as a valued customer, whether they be fellow staff, members of the public or potential customers. We will show how great customer service makes everybody's job easier. And you will come away with the outline of a really meaningful Customer Service Charter.

What the programme will cover

* My job – what am I expected to deliver?

* Who exactly are my customers?

* What do they expect?

* Internal and External customers – different, or the same?

* What is it like receiving bad service?

* Why bother trying to improve? – Moments of Truth

* How do we know what makes the difference? – ‘Plus Ones’

* Legendary customer service

* Developing your own Customer Service Charter

* Making it happen

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Date and Time

Location

7 Mulgrave Chambers

26-28 Mulgrave Road

Sutton

SM2 6LE

United Kingdom

View Map

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