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DfT Aviation Training - Airport Quality of Service and Passenger Experience

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BEIS Conference Center - C6/34

1 Victoria Street

London

SW1H 0ET

United Kingdom

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AVAILABLE TO DEPARTMENT FOR TRANSPORT AVIATION DIRECTORATE STAFF ONLY

Prof Anne Graham, Professor of Air Transport and Tourism, University of Westminster

- Service quality measurement

- Monitoring and feedback

- International comparisons

- Regulation and performance


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Date and Time

Location

BEIS Conference Center - C6/34

1 Victoria Street

London

SW1H 0ET

United Kingdom

View Map

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