This topic is designed to help you discover what assertive behaviour looks like and the skills you can develop to become more assertive. You’ll investigate the impact of assertiveness on your day-to-day working life as well as the most typical barriers to being assertive.
The learning activities will help you determine where you currently stand on the ‘assertiveness continuum’ and identify the emotional triggers which affect your behaviour. You’ll also understand how you come across to different people in different situations and how you can begin to stretch and flex your personal style in response.
This topic features a 3 hour workshop, during which you’ll be introduced to the core components of making an impact, as well as considering first impressions and your behavioural triggers.
Prior to the workshop, there are a couple of short preparatory tasks and 5 online tutorials to complete, covering the benefits and requirements of assertive behaviour and communication. As part of the workshop, you’ll develop an action plan for improving your assertiveness which you will then implement back in the workplace.
The estimated learning time is 5 hours.
Note: Some of the learning activities in this topic use digital media, for which you will need specific computing requirements. For more information, please refer to the ‘Terms and Conditions’ tab on the next page and read the technical specification before you purchase.