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DfTc Staff only Conducting High Quality conversations Workshop Ignite morni...

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Location

Location

Department for Transport

H3, Great Minster House

33 Horseferry Road

London

SW1P 4DR

United Kingdom

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Event description

Description

Please book the event for your Community Ignite morning event and Velocity Conducting high quality conversations

Description

Conversations that focus on giving feedback, discussing personal issues or addressing inappropriate behaviour all have the potential to take a turn for the worse.

Being able to conduct a constructive, productive conversation depends on being able to recognise and control negative emotions.

This 3 hour workshop takes you through real-life conversations and introduces you to techniques to deal with different situations.

Preparation

You’ll need to work through a short online tutorial, a questionnaire and a video before the workshop. You should also allow time to discuss the learning outcomes with your line manager and agree follow-up activities, so you can put your new skills to use.

Learning activities

Note: Some of the learning activities in this topic use digital media, for which you will need specific computing requirements. For more information, please refer to the ‘Terms and Conditions’ tab on the next page and read the technical specification before you purchase.

Learning outcomes

After completing this topic, you will be able to:

  • plan and prepare better for productive conversations
  • listen and ask questions more effectively
  • manage the emotions which may be in play on both sides of the conversation
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Location

Department for Transport

H3, Great Minster House

33 Horseferry Road

London

SW1P 4DR

United Kingdom

View Map

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